Warranty & Defects
BRISKI Defect Coverage
Every BRISKI is covered by our 30-day satisfaction guarantee. If it arrives defective, doesn't work as described, or breaks from normal use in the first 30 days — we replace or refund, no hassle.
What's covered
- Motor or fan not running correctly out of the box
- Battery not holding a proper charge
- USB-C port failure
- Button / speed-control failure
- Any cosmetic defect that arrived from our fulfillment partner
What's not covered
- Water damage (BRISKI is not waterproof — do not submerge)
- Physical damage from dropping or crushing
- Damage from non-BRISKI chargers delivering incorrect voltage
- Normal cosmetic wear after regular use (scratches, minor scuffs)
How to file a defect claim
- Email hello@getbriski.com with your order number and a short description of what's wrong.
- Send 1–2 photos or a 10-second video showing the issue.
- We'll respond within 12 hours with next steps.
- In most cases, we send a replacement without requiring you to return the defective unit.
Beyond 30 days
If your BRISKI has an issue past the 30-day window, email us anyway. We work with customers on a case-by-case basis — half-price replacements and discount credits are common for loyal customers.
Our stance: if something breaks that shouldn't, we'll do what's right.